Rebuilding interactions at Zyla Health
A UX-centered approach to enhance digital data entry for telehealth.
Challenge
In the current ecosystem of Zyla, experts are one of the pillars of the health services they offer. They interact with the users, offer them health guidance and plan the health plan for the future. However, they face a number of challenges while using the digital interfaces. This project was devised as a way to understand what these challenges are and how we can solve for them.
Outcome
Responsibilities
Research Design | Qualitative Research | Synthesis | UX Design
Duration
2 months
Method and Tools
Secondary Research
UX Heuristics Study
Stakeholder Interview
Contextual Inquiry
Task Analysis
Prioritisation
UX Design
To solve for the gaps in the current system, improving time and resource management for the experts while communicating with the users
Impact
Reducing cognitive load by integrating workflows minimising context switching for a holistic view.
Improving workflow disruption by streamlining updates simplifying processes.
Enhancing data & information quality by improving information hierarchy and easing date input.
Validating accuracy concerns by enabling better management and introducing a future planning feature.